Popeyes Louisiana Kitchen, Inc Manager, Web Application & System in Miami, Florida


Job Title:

Manager, Web Application & System



Job Summary:

Manager, Corporate Systems responsible for delivering and maintaining Web and corporate applications. This individual will oversee a central team consisting of senior software developers and team leads responsible for supporting multiple web-based applications that are complex in nature and of high strategic importance to the corporation. The primary responsibility of this team is to manage day-to-day tactical support operation as well as provide design and implementation support for new projects and enhancements to applications used by corporate users, customers, and internal operations staff. This is a unique opportunity to contribute to the strategic direction of Application Delivery while being given opportunities to develop and excel professionally. Manager of Corporate Systems uses extensive knowledge and experience in the corporate systems space to create stable, sustainable solutions that exceed customer’s expectations. This professional has a strong consultative presence in the business which allows a solid understanding of the pace, direction, and needs of business partners. The relationships built and fostered with the business provides professional insight into both known and yet undiscovered needs for Information Technology solutions.

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Address Line 1:

5505 Blue Lagoon Drive


United States



Essential Responsibilities:

  • The Manager Corporate Applications reports to the Director/Lead of Corporate Systems and is responsible for tactical as well as long term strategy of Web Application support and development.

  • This position will proactively assist the Director Corporate systems in defining IT solutions for business challenges.

  • Develops and maintains daily routines to review production metrics for issue resolutions.

  • Help develop dashboards and reports to regularly communicate results

  • Summarize and escalate critical or unresolved support issues to leadership

  • Lead requirements and solution design activities with customers, coordinate test case development, user acceptance testing and business approvals for development lifecycle

  • Manages system implementation, application rollout and enhancement projects

  • Participate in project related meetings to provide/obtain status, assess risks and implement mitigation strategies, provide SME input as required. Staff projects accordingly using implementation partners and internal resources as required.

  • Vendor Management and Partner with off-shore development team to create new application features and support of existing applications

  • Build mechanisms to effectively report on support and project status to stake holders

  • Manages prioritization with business to understand initiatives and defined IT strategy that supports those initiatives. Based on data findings and trends, make recommendations for improvements, standardization, consolidation of reports to common layouts for supportability/usability, and determine ways to optimize information generation and distribution.

  • Forecasting and allocation of team members across several IT development projects

  • Establishing and maintaining relationships with business and IT counterparts to ensure proper collaboration

  • Make recommendations about purchase of technology resources

  • Troubleshoot technology issues

  • Establish and enforce design and coding standards

  • Development of validation programs to ensure that data quality control standards are achieved. Performs data integrity checks, reports anomalies, and communicates findings with support teams for resolution

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Required Knowledge, Skills and Abilities:

  • Bachelor degree in Computer Science, Management Information Systems, Business, or related field preferred

  • 6 plus years of hands on application development experience using web based technologies and programming languages such as .NET, JAVA

  • Prior experience with Leading Projects and offshore/onsite consultants preferred

  • Technical skills in web based technologies and programming languages

  • Proven Analytical, problem solving, Troubleshooting, decision making skills

  • Solid knowledge of surrounding technologies such as Portal platform, web services, interfaces with ERP applications and databases is preferred

  • Strong ability to manage and execute on multiple project timelines and manage competing priorities

  • Effective written and verbal communication skills - Develop and plan communication strategies to ensure activities and accomplishments are communicated to senior management, project stakeholders, and IT teams

  • Proven experience translating business problems into actionable initiatives

  • Demonstrated ability to collaborate with stakeholders, business partners, and IT project team members to define, design, and execute activities related to data validation

  • Ability to communicate technical information to nontechnical personnel and to summarize findings and recommendations for leadership presentations when needed







Equal Opportunity Employer:

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.